Terms of service
Terms of Service
These Terms of Service govern purchases made on the website operated by Václav Batelka.
By using this website, you agree to the following terms.
1. Seller Information
Václav Batelka
Preslova 241/15, 602 00 Brno
Czech Republic
Email: batelka.vaclav@gmail.com
[Add business ID number if applicable]
I am not a VAT payer.
2. Orders and Contract
Your order becomes binding once you receive an email confirmation from me.
By placing an order, you confirm that you have read and accepted these Terms of Service, the Privacy Policy, and the Return Policy.
3. Prices and Payment
All prices are listed in Czech koruna (or euros, depending on your store settings) and are final.
Payment is made in advance using the available payment methods on the website.
Orders are processed only after payment has been received.
4. Shipping
Items are typically shipped within 1–3 business days after receiving payment.
For more details on shipping methods and prices, see the Shipping Policy.
5. Right of Withdrawal (Returns)
You have the right to cancel your order and return the item within 30 days of receiving it, without giving a reason.
Full return conditions are listed in the Return Policy.
6. Items Not Eligible for Return
Items that are customized (e.g. engraved with a name or personal message) cannot be returned.
Items purchased on sale also cannot be returned unless they are faulty.
7. Responsibility and Complaints
If you receive a defective or damaged item, please contact me as soon as possible.
I handle complaints individually and fairly – through replacement, repair, or a full refund.
8. Privacy and Data Protection
Your personal data is used only to process and deliver your order.
For full details, see the Privacy Policy.
9. Final Provisions
These Terms of Service are governed by the laws of the Czech Republic.
The terms may be updated at any time. You will be informed of any changes on this website.